RETURNS & REFUND POLICY

We hope you love your Embodied London purchase. If for any reason you are not completely satisfied, you may return eligible items in accordance with the policy below.

Returns

Full-priced items may be returned for a refund within 14 days of receiving your order.

Unfortunately, we are unable to accept returns requested after the 14-day return period.

Return Eligibility

To be eligible for a return, your item must:

• Be unworn, unwashed and in its original condition.
• Be free from perfume, smoke, makeup, fake tan, deodorant marks or any other stains or odours.
• Have all original tags attached.
• Be returned in its original packaging where possible.

Returns that do not meet these requirements may be declined and returned to the customer.

How to Return

To initiate a return, please contact our Customer Care team at:

customercare@embodiedlondon.com

Please include:

• Your order number.
• Your reason for returning the item.

Once your return has been approved, you will receive instructions on how to send your item back to us.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges are non-refundable unless your item is faulty or incorrect.

Store Credit

As an alternative to a refund, you may choose to receive the full value of your returned item(s) as store credit.

We will also add an additional 5% bonus to your store credit as a thank you for shopping with Embodied London.

Store credit will be issued as a digital gift card.

Sale Items

All sale items are final sale and are not eligible for a refund or exchange unless they are faulty.

Faulty or Incorrect Items

If you receive an incorrect, damaged or faulty item, we encourage you to contact us as soon as possible after delivery by emailing customercare@embodiedlondon.com .

Where appropriate, we will arrange a replacement, exchange or full refund in accordance with your statutory rights.

Return Shipping Costs

Unless your item is faulty or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked delivery service, as Embodied London cannot be held responsible for returns that are lost or damaged in transit.