We offer returns for all our products…

We understand that sometimes the size may not be right, at Embodied London we therefore allow regular priced items to be returned for STORE CREDIT. By purchasing our products, you agree to our return policy.

Terms and condition of Returns Policy 

  • All items will be eligible for a store credit up to 14 days from receipt of item. Once this time period has expired, you will no longer be eligible to receive a refund.
  • Item must be returned, unused and in the same condition that you received it.
  • Labels must not be detached or removed: removal of labels will void the eligibility for a return.

 Sale items can be exchanged within 7 days of receipt.

How to make a return:

To make an return, send an email to

The email should include:

  • Your Name
  • Order No.
  • The Item Name For Return
  • Reason For Return
  • Or Size For Exchange

If there is a fault with the item also include the 'Description of fault' and Attach photographic proof. 

This will then be reviewed by our customer care team and once approved you will receive an email on instructions on how to return the order, with the return address.


Want to make an exchange instead?

For exchanges use the same format of the returns form:

The email should include:

  • Your Name
  • Order No.
  • Reason For Exchange 
  • And The Product and The Size of The Exchange

    What happens next?

    Once your exchange request has been approved:

    • If you are a UK customer, you will have 7 days from the date of approval to return the product for an exchange,
    • If you are an International Customer, you will have 10 days from the date of approval to exchange the product for exchange.
    • Embodied London does not cover the shipment cost for exchanges. The customer is liable for any costs of returns and exchanges back to our warehouse. If you are shipping an item, we therefore suggest you consider using an insured trackable shipping service. Please note that Embodied London will however cover the delivery costs of the exchanged item, back to you.
    • Embodied London revokes liability for any order that does not successfully reach us. It is the responsibility of the customer to ensure that the return successfully reaches us. Failure to receive a return will result in the exchange being void, as it is a condition for us to receive the product and in its original form.

    What happens once we receive your return?

    Once we receive the item for return or exchange, we will inspect the product to ensure it is in its original condition with tags intact. A refund for store credit will then be processed.*Please note that if the product is received in an unfamiliar and unacceptable condition, Embodied London can refuse the right to issue an exchange.